Questions and answers

Add products to your cart, choose pick-up at a boutique or delivery in the cart, together with the day and time, and then pay online at checkout. You will receive a confirmation with your order number by e-mail right after payment.

No - we only accept orders via batidashop.shop. We are happy to help you choose by phone and by e-mail.

Each product has its lead time stated on its page, usually 24 h, 48 h or 72 h (mini quiche set: 56 h, mini burger set and seasonal tortillas: 72 h). The cart only shows the dates that are possible. If a given day or time is unavailable, it means that we won't be able to prepare the product in time for that date. Custom cakes need more time, usually 5 days or more.

Products with a 24 h lead time (e.g. from the "Order for tomorrow" category) can be ordered until 21:00 on the day before. Pick-up at a patisserie is possible from 10:00 (at our Pracownia pastry kitchen from 8:30), and delivery from 10:00. We don't hand over or deliver orders on Sundays and closed days, so orders placed on Saturday and on Sunday until 21:00 are fulfilled on Monday. Order 48 h and 72 h products correspondingly earlier; the cart only shows the dates we can make in time.

Check your spam folder. If it is still not there, write to sklep@batidashop.shop - we will check whether the payment has reached us.

No. An account is optional: you log in with a one-time code sent to your e-mail (no password). Once logged in, you have the "My account" panel: your order history with an "Order again" button, your next order, important dates with reminders, invoice details, loyalty programme points, a quiz and a birthday gift.

Yes, if you write to sklep@batidashop.shop or call no later than as many hours before the date as the product's lead time (e.g. 24 h, 48 h or 72 h - stated on the product page; if there are several products, the longest one applies). The same goes for cakes from the cake creator (lead time as given in the quote). We will confirm the change by e-mail.

Yes, within the same time limit as for a change (as many hours before the date as the product's lead time) - we will refund the full amount within 14 days. After that, the product is already in production and cancellation is no longer possible, but write to us - we will look for a solution.

Food products and personalised products cannot be returned under the 14-day right of withdrawal (Article 38 of the Consumer Rights Act). However, if the product is defective - e.g. damaged, not as described or not fresh - submit a complaint (see below).

At the Batida boutiques indicated in the cart and at our Pracownia pastry kitchen at ul. Przy Lasku 2 (pick-up only, Mon-Sat 8:30-13:00). Addresses and opening hours: the Boutiques page. Pick-up is free and there is no minimum order value.

Yes. They just need to give the order number or the surname on the order.

The order will wait at the boutique until it closes that same day. After that, the food product is disposed of and we don't refund the money, because it was freshly prepared for your date. If you know you will be late, call or write to us before the boutique closes - we will look for a solution.

Warsaw: 48,00 zł. Area around Warsaw: 75,00 zł. DPD Foods shipping to selected cities: 30,00 zł. T-shirts by InPost courier or to a parcel locker: 19,99 zł. Delivery is free from 500,00 zł in value of the products delivered. The minimum order value for our own delivery or DPD Foods shipping is 200,00 zł. Pick-up at a boutique has no minimum.

With our own refrigerated van within Warsaw and in the neighbouring municipalities (including Piaseczno, Konstancin-Jeziorna, Łomianki, Pruszków, Marki, Legionowo, Otwock, Józefów - full list on the Delivery and pick-up page). Enter your postcode in the cart - you will see straight away whether we deliver.

In the time slot you choose in the cart: Monday to Friday 10:00-12:00, 12:00-14:00 and 15:00-18:00, on Saturdays 10:00-14:00 and 14:00-17:00. We don't deliver on Sundays or on closed days (11.11, 25-26.12, 1.01 and 6.01). Some boutiques may be open on those days, but we don't hand over or deliver online shop orders then. On 24.12 we deliver only between 9:00 and 13:00. On 31.12 pick-ups and deliveries run as usual (the cart shows the available times); only DPD Foods parcels are not sent that day.

We deliver in a refrigerated van, so whatever the weather, the products stay at the right temperature. DPD Foods parcels travel at a controlled temperature.

The driver will call. If the delivery fails, the order is taken to the Batida boutique at ul. Królewska 2 in Warsaw, where you can collect it until the boutique closes that same day. We don't deliver again, and after the boutique closes the product is disposed of without a refund - so please make sure someone will be at the address during the chosen time slot.

Yes, we ship products from the "Ships across Poland" category (including cakes in tins, quiche, sweets and accessories) by DPD Foods courier to Katowice, Kraków, Łódź, Poznań, Toruń, Bydgoszcz, Inowrocław, the Tri-City and Wrocław. Cost: 30,00 zł, free from 500,00 zł. Minimum order value: 200,00 zł.

It is DPD's courier service for food: the parcel travels at a controlled temperature from dispatch to delivery. We dispatch parcels from Tuesday to Friday; the courier usually delivers the next day, during working hours, without a choice of a specific time. DPD will send you a text message or an e-mail with information about the shipment.

No - cakes and most fresh baked goods are not suitable for shipping. We only ship products marked as available for shipping.

Yes. In the cart, switch on "This is a gift" - we won't include the receipt or a confirmation showing prices (we will only send them to you by e-mail). If someone else will pick up or receive the order, switch on "Someone else will pick up" (for delivery: "The recipient is someone else") and enter that person's first name, surname and phone number. For pick-up at a boutique, it is also enough for that person to give the order number or the surname on the order. You can add a cake inscription or a letter.

On the cake's page, switch on "Cake inscription" (10,00 zł) and enter the text - in the cart, the inscription appears as a separate item next to the cake. Remember that the space on the cake is limited - shorter inscriptions look best. We may refuse to make an inscription with offensive or unlawful content.

Yes, with the "Write your letter" option (15,00 zł): enter the text, and we will print it on paper and include it with the order.

Yes. Use the "Design your cake" creator on the Custom cakes page: describe the occasion, the number of servings, the flavour and the look, and add your inspirations. We will reply with a quote and a date, and once you accept it, you place a regular order. Custom cakes usually need 5 days or more.

Write to us before ordering - in many cases the recipe can be modified, e.g. we can prepare a lactose-free or vegan version. We will quote the price and confirm by e-mail.

Buy the "Wedding cake tasting" (150,00 zł) in the shop and write to sklep@batidashop.shop or call - together we will agree on the day and time. The meeting takes place at the Batida Giełdowa boutique (ul. Giełdowa 5, Warszawa) and is for 2 people: you will taste 5 chosen flavours and we will discuss the cake design; drinks for 2 people are included in the price (extra for additional guests). If you then order a cake for at least 1 000,00 zł, we will deduct 150,00 zł from its price.

Yes, free of charge, no later than 48 hours before the agreed date. If you don't turn up to the tasting and don't change the date, the tasting is forfeited and we don't refund the money.

Choose the design and size on the Merch page (119,00 zł). We ship T-shirts separately by InPost courier or to a parcel locker for 19,99 zł (free from 500,00 zł in value of T-shirts). In the cart, choose a parcel locker on the map (or enter its code) or enter an address.

The second T-shirt pre-order is on - we ship them from 20.11.2026 (the first batch went out on 20.10). You will receive the tracking number by e-mail.

Yes: Gift set - T-shirt I'm Nicer After Coffee + Christmas tree (169,00 zł, sizes S-XXL). We ship it the same way as the T-shirts, by InPost courier or to a parcel locker, from 1 to 15 December.

Yes, within 14 days of receipt, without giving a reason. Details: Returns and complaints.

Online at checkout: by card (including Visa and Mastercard), Shop Pay, Apple Pay or Google Pay (on devices that support them), BLIK or Klarna. Payment on pick-up or on delivery is not available.

Yes. You can request a company invoice in the cart ("Company invoice", enter your tax ID (NIP)) before placing the order; the invoice goes automatically to KSeF after purchase. We will send an invoice for a private individual by e-mail on request (give your order number). Without an invoice, you receive a receipt.

Write to sklep@batidashop.shop with your order number - we will check with the payment provider.

On the page of each product, before purchase. In our Pracownia pastry kitchen we process gluten, eggs, milk, nuts, peanuts, soybeans, sesame, celery, mustard, fish and sulphites, so every product may contain traces of them, even if they are not listed among its ingredients. If you have an allergy, write to us before ordering.

Some of our products don't contain wheat flour, but we process gluten in our Pracownia pastry kitchen and have no separate area, so every product may contain traces of it. We don't label products with the crossed grain symbol.

We use nuts in our Pracownia pastry kitchen, so every product may contain traces of them, even if they are not listed among its ingredients.

On the product page we state how long it keeps from pick-up or delivery (usually 48 h or 72 h) and how to store it - most often in the fridge, and it's worth taking the cake out 20-30 minutes before serving. Products in tins have a longer shelf life, stated on the packaging.

We make our products by hand, so they may differ slightly from the photos (decoration, shade). The photos are for illustration only.

Write as soon as possible, preferably on the same day, to sklep@batidashop.shop: your order number, a description and photos. You can also submit a complaint at any boutique. We will reply within 14 days. If the complaint is justified, we will prepare the product again, reduce the price or refund the money. Details: Returns and complaints.

For purchases and selected activities you collect points, which you exchange for discounts in the shop. Rules: Loyalty programme terms and conditions.

From the newsletter - via the link in the footer of every message. We will delete your account on request sent to sklep@batidashop.shop.

An option in the cart: a year later, about a week before your occasion, we will send you an e-mail with a reminder and with what was in your order a year ago. "Important dates" in the "My account" panel work in a similar way: you save a date, and a reminder arrives every year about a week before it. In the Occasion calendar, the "Remind me" button takes you straight to "Important dates". You can turn off reminders in the panel or by writing to sklep@batidashop.shop.

In the "My account" panel, enter the day and month of your birthday - on your birthday we will send you a 10% code for one order, valid for 7 days (only if you have agreed to the newsletter). In the "How well do you know Batida?" quiz, 4 or 5 correct answers out of 5 questions give you a 10% code for your next order, valid for 30 days. The codes are applied automatically in the cart once you log in and cannot be combined with other discounts. Rules: Terms and conditions, § 6.

Cafés, restaurants, hotels and offices are welcome at b2b.batidashop.shop (net prices, invoices in KSeF, delivery by refrigerated van in Warsaw and the surrounding area). The B2B shop accepts orders from 2.11.2026 (Monday), 9:00; products with a 24H lead time can be ordered there until 21:00 on the day before. Catering for events and "Friday at the office": Catering for businesses.